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Last week, the Federal Communications Commission (FCC) ordered the major wireless carriers in the country to pay a fine for sharing their customers’ location data without their consent. But it looks like this isn’t the only thing they have to take care of.
The three major carriers (T-Mobile, AT&T, and Verizon Wireless) have been ordered to pay a total of $10.22 million to settle claims that they lied about their “free” phone offers and “unlimited” plans. This is a settlement that the carriers have to pay to a group of states after the conclusion of an investigation conducted by a coalition of 50 attorneys general.
The settlement also orders the companies to be more transparent with their advertising. The new agreement calls for the trio to only advertise a plan as “unlimited” if it has no data limit that users can use during a billing cycle. The new ads also need to “clearly and conspicuously” be transparent on the applicable speed restrictions and how much data customers can use before their speed gets throttled.
The major wireless carriers have also been ordered to clearly disclose the terms and conditions in their ads that promise to “pay” customers when they switch carriers. Among these include disclosing requirements, how much they will be paid, when they’ll receive their payment, and any other hidden fees. A dedicated representative also needs to be appointed by the three carriers so that customer complaints can be addressed.
Source: The Verge
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