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Uh oh! It looks like Visible’s 2for22 gift card offer is causing sudden account cancellations for some customers.
Earlier today, MVNOReports shared a few posts of disgruntled customers from Reddit. The user shared his concern over his Visible service suddenly being canceled on the forum.
“Transferred our numbers from Mint to Visible about a few weeks ago.
Paid first month, setup auto pay,
this morning, suddenly no signal, and received email saying our service is cancelled?!!? WTF?
ANYONE HAS SAME EXPERIENCE? THANKS”
Some of the commenters advised the user to “port his number out, file an FCC report and do a chargeback on credit card for the month of service they billed.”
BestMVNO also reported on the same concern and shared screenshots of concerns from other Visible customers. In one of them, the prepaid brand’s customer support advised the customer to contact the FCC if they wish to regain the numbers they had.
Even newly opened accounts have been abruptly shut off without any explanation. Another user also shared his experience after speaking to a representative. He was told that his account “will not be reactivated. The decision is final and cannot be bypassed.”
After reaching out to the Verizon-owned prepaid brand, Visible has responded to MVNOReports on Twitter:
“@MvnoReports Hello! Thank you for contacting us. We really want to check out the account termination matter, so we really encourage the member to contact us via all the social media platform or through our website/app. *MPM” / Twitter”
This story is developing.
Source: MVNOReports, BestMVNO
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