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Visible is encouraging its customers to switch to the new network. One way it is doing so is by disabling auto-pay on older plans.
As reported by 9to5Google, the Verizon-owned prepaid brand is encouraging its customers to switch to two new plans that it introduced almost a year ago. Although these new plans have a slightly higher price, they come with better 5G coverage.
According to the report, Visible has changed how it encourages customers to switch in recent weeks. They have sent out urgent emails and text messages informing customers that they will soon be disconnected. And now, they have gone further to encourage customers to switch– by disabling auto-pay.
The message reads:
“Payment options are temporarily changing and will be restore once you upgrade to our new network.
Any payment due on or after Jul 1, 2023, must be made manually. Because auto payments get processed two days before due date, autopay will be disabled as of Jun 29, and can be enabled again once you upgrade.”
The report says that this is a move that Visible has made to ensure that its customers read their emails. Since many have continued to ignore their emails, Visible believes they can catch their attention when they log into the website or app to make a payment and see the notices posted.
Visible says that they will be shutting down the network in September, which means customers will have to take action before that time: either by updating to the new service or switching to another carrier.
Source: 9to5Google
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