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A number of Visible prepaid customers recently expressed their frustration with the Verizon-owned prepaid brand.
As reported by Fierce Wireless, the issue started ever since Visible launched new plan changes and introduced Visible+. Among the issues that customers experienced include not getting service, SIM and eSIM provisioning issues, and service problems. While many perceived these issues would die down eventually, they became more rampant instead. Some have even reported other issues aside from the original ones.
Unfortunately, Visible’s lack of responsive customer service has only aggravated the issue. Instead of getting some sort of understanding over these issues, chat support has only given them generic answers. And as reported by the publication, Visible has acknowledged that its customer service has problems. But despite the wait times, Visible says that customers get to talk to a live agent through its app or website 24/7. There is also their Help Center that can be found on the website, which contains information on how-tos and commonly asked questions.
In an email to the publication, Visible’s Chief Commercial Officer Jeremy Bolton said: “The market response to Visible’s new price plans, launched in mid-August, have exceeded expectations and, in some cases, the throughput of our systems, resulting in some members having provisioning and activation experiences that do not meet Visible’s expectations. We are working 24/7 to scale up Visible’s systems to meet consumer demand.”
Hopefully, Visible gives its customer support more knowledge on these issues so that its customers won’t be frustrated by their services.
Source: Fierce Wireless
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