Trading in your old phone for a new one with AT&T might seem like a straightforward way to upgrade, but some customers have encountered unexpected issues leading to higher bills and frustration.
Some AT&T customers have reported being charged for additional lines they didn't intend to open. In certain cases, customers who traded in their phones were advised by AT&T representatives to change their phone numbers to expedite the process.
This resulted in the activation of new lines while the old ones remained active, leading to double charges. For instance, a customer who switched from Mint Mobile to AT&T ended up with two active lines and a bill exceeding $400.
The customer sent in a device to trade to the new iPhone 16 and agreed to get a new AT&T number. This led to unexpected charges, as the customer received a bill for two lines: the new AT&T number and his previous Mint Mobile number.
There have also been complaints about AT&T's promotional offers. Some customers were enticed by advertisements promising free or discounted devices with a trade-in, only to find out later that their devices didn't qualify or that the terms were not as initially presented.
This has led to confusion and dissatisfaction among customers who felt misled by the promotional materials.
Tips to Avoid Issues
To prevent such problems when trading in your device with AT&T:
While many customers successfully trade in their devices without issues, staying vigilant and informed can help you avoid potential pitfalls and ensure a smooth experience.
For more information, it’s best to call customer service before proceeding with a device trade-in. Hopefully, AT&T addresses these concerns soon.
Source: PhoneArena
